I forgot the email I registered with
If you cannot remember your registered email, please check your various email inboxes for welcome messages from instant. If you still cannot find it, contact our support team with your registered phone number and full name to verify your identity and retrieve your account details.
Can I use the same account on two devices?
Yes, you can access your account from different devices using the same credentials. However, for security reasons, simultaneous active sessions may be restricted. We recommend logging out of one device before accessing your account on another to ensure a smooth experience.
Why does it show an error when my details are correct?
Errors can occur due to browser cache issues, unstable internet connections, or temporary server maintenance. Try clearing your browser cookies, switching from Wi-Fi to mobile data, or ensuring that you have the latest version of the app if you are using the instant app download version.
Do I need to log in again after clearing my browser?
Yes, clearing your browser cache and cookies removes the session tokens that keep you logged in. For your protection, this ensures that no one else can access your account via a browser history session. You will need to perform an instant official login again.
What if someone else finds out my password?
If you suspect your password has been compromised, log in immediately and change your password through the account settings. If you are unable to log in, use the password reset tool or contact support immediately to freeze your account and prevent unauthorized access to your funds.
Can I change the phone number linked to my account?
Yes, you can update your contact details within the profile section of your account settings. Because this is a security-sensitive change, you will be required to verify the change via a code sent to your old number or by submitting a verification request to our support team.